Experience – I Ngo Tech

Utilized Ning 2.0 to link social media with the company’s official website and added/managed business content & media.
Managed Active Directory by adding/removing new users, handling accounts, assigning roles, and resetting passwords.
Learned HTML page editing and modified partition layout to adjust attention-grabbing media and business information.
Collaborated with team to manage ads & communications on Craigslist.org, Yelp.com, Facebook.com, and Instagram.
Developed interactive content by making videos and photos and editing with Sony Vegas Pro and Adobe Photoshop.
Participated in award ceremonies and automotive events, leveraged public relations, and improved clientele traffic.
Communicated and assisted customers in resolving concerns and complex problems to enhance company growth.

Provided exceptional customer service to valuable clients by delivering special press vehicles on time.
Adapted to changing technologies & vehicle types by diagnosing, driving, & inspecting functions of various manufacturers.
Worked in a collaborative environment and supported team members to provide customer service around the west coast.
Documented technical issues with a web application or audit forms, including damage, malfunctions, and defects.
Built and maintained positive relationships with managers, team members, and clients with effective communication.
Performed diagnostics tests through driving, toggling switches, and observations with senses.

Managed to imported vintage goods and sold modern Japanese automotive merchandise.
Promoted products on various social media platforms, NeoVersion.com, and directly to customers to boost sales.
Traveled to Japan to build a client network and sourced products from Japanese online platforms to brick & mortar stores.
Organized tours to Japan for 2 to 15 tourists to visit unique aspects of Japanese culture and traditions.