Who Am I

by Eric NgoPosted on Comments are Disabled

Very Eager, self-motivated and detail-oriented network associate that is gaining experience in providing optimal solutions to infrastructure architecture, technical operations, system administration, designing systems, network security, and technical support through collaboration, tools, and root-cause analysis. Immersed in change management, strategic and project planning to improve organizational growth. Enhance customer satisfaction by identifying client requirements and providing customized solutions. Passionate about learning technologies, tools, and techniques to meet industry needs.

Key Core Competencies:

  • Ability to troubleshoot hardware, software, applications, networks, servers, VPNs, and device issues.
  • Familiar with physical & virtual servers, enterprise backup applications, and network infrastructure.
  • Knowledge of Network Operations, Network Management, Disaster Recovery, and Network Analysis. 
  • Intermediate in configuring Windows, Cisco network & devices, IP addressing & subnetting, and TCP/ IP Protocols.
  • Research innovative solutions and implement technologies based on business needs to focus on customer satisfaction.
  • Capable of performing multiple tasks while meeting deadlines in a fast-paced environment.
  • Possess multi-tasking, written & verbal communication, analytical, critical thinking, and problem-solving skills.

Eric Ngo

Network Associate

Skills

by Eric NgoPosted on Comments are Disabled

Customer Service

Multitasking

Teamwork

Problem-solving

Personable

Creative

Product Knowledge

Collaborative

Adaptability

Organization

Willingness to Learn

Bilingual

Education

by Eric NgoPosted on Comments are Disabled

UNIVERSITY OF CALIFORNIA – RIVERSIDE, RIVERSIDE, CA
Bachelors of Science – General Biology

SAN FRANCISCO STATE UNIVERSITY, SAN FRANCISCO, CA
Post-Baccalaureate – Pre-health Professions

MT. SAN ANTONIO COLLEGE, WALNUT, CA
Biochemistry Major – Transfer

Experience

by Eric NgoPosted on Comments are Disabled

Sept 2012 – June 2017 | Westminster, CA

IT SUPPORT | PUBLIC RELATIONS

  • Utilized Ning 2.0 to link social media with the company’s official website and added/managed business content & media.
  • Managed Active Directory by adding/removing new users, handling accounts, assigning roles, and resetting passwords.
  • Learned HTML page editing and modified partition layout to adjust attention-grabbing media and business information.
  • Collaborated with team to manage ads & communications on Craigslist.org, Yelp.com, Facebook.com, and Instagram.
  • Developed interactive content by making videos and photos and editing with Sony Vegas Pro and Adobe Photoshop.
  • Participated in award ceremonies and automotive events, leveraged public relations, and improved clientele traffic.
  • Communicated and assisted customers in resolving concerns and complex problems to enhance company growth.

 

Sept 2016 – Present | Gardena, CA

DRIVER INSPECTOR

  • Provided exceptional customer service to valuable clients by delivering special press vehicles on time.
  • Adapted to changing technologies & vehicle types by diagnosing, driving, & inspecting functions of various manufacturers.
  • Worked in a collaborative environment and supported team members to provide customer service around the west coast.
  • Documented technical issues with a web application or audit forms, including damage, malfunctions, and defects.
  • Built and maintained positive relationships with managers, team members, and clients with effective communication.
  • Performed diagnostics tests through driving, toggling switches, and observations with senses.

Nov 2018 – Feb 2022 | Corona, CA

ONLINE RETAIL | TOUR GUIDE

  • Managed to imported vintage goods and sold modern Japanese automotive merchandise.
  • Promoted products on various social media platforms, NeoVersion.com, and directly to customers to boost sales.
  • Traveled to Japan to build a client network and sourced products from Japanese online platforms to brick & mortar stores.
  • Organized tours to Japan for 2 to 15 tourists to visit unique aspects of Japanese culture and traditions.

Certifications

by Eric NgoPosted on Comments are Disabled

CCNA

Cisco Certified Network Associate (security integrated) 

Validation #1028692655

(ISC)²

Certified in Cybersecurity 

Validation #1732364

Google

Google Cybersecurity

Validation #XYT3BNG6ZUQ9

Google IT Support

Validation #KYEFXYDQ6Y77

AWS

AWS Certified Cloud Practitioner (CLF) 

Validation #Q7NZZ12JD1EE1EWX

AWS Certified Developer – Associate (DVA)    

Validation #ZCBCCL6B3NBQ12GJKYEFXYDQ

Projects

by Eric NgoPosted on Comments are Disabled

CISCO HOME LAB SETUP AND ADMINISTRATION

Sept 2022 – Present

  • Designed a Cisco home lab with switches, VoIP phones, routers, and firewalls, to gain practical experience in networking.
  • Installed and configured IOS images via TFTP Server and XMODEM using RS232-USB with a DB9-RJ45 console cable.
  • Implemented security measures on switch ports, such as protected and restrictive modes, to prevent unauthorized access.
  • Grouped devices into VLANs and assigned IP addresses to optimize network performance.
  • Performed troubleshooting to resolve issues related to systems, hardware, software, devices, servers, and networks.
  • Managed, maintained, and updated network infrastructure to enhance functionality and productivity.
  • Implemented trunking on 2950 and 3550 switches using crossover adapters to enhance traffic flow.
  • Configured a Cisco 5505 ASA firewall to a Cisco 2901 router to provide proactive threat defense on the network.

CISCO NETWORKING LAB IN VIRTUALBOX WITH UBUNTU & GNS3

Aug 2022

  • Deployed and configured GNS3 to connect VirtualBox virtualization with Ubuntu.
  • Designed and created Cisco networking topologies to emulate enterprise networks.

SETUP AN ACTIVE DIRECTORY ON VIRTUALBOX WINDOWS SERVER

Aug 2022

  • Installed Windows Server 2016 & 2019 on Oracle VirtualBox to add server roles and features to execute specific functions.
  • Promoted an active directory server to a domain controller that facilitates users to access authorized directory services.
  • Configured a forest to set up authentication for roles and groups assigned to users & computers.

PACKET TRACER PRACTICE

Jun 2022 – Present

  • Initiated different scenarios of network topologies and diagrams for a clear understanding of real-world scenarios.
  • Learned network topologies to understand logical and physical network connections with various informative videos.
  • Configured OSPF & EIGRP routing protocols on different topologies to optimize data communication with routers.
  • Set up VoIP in VLANs and DNS & DHCP servers per project requirements.
  • Implemented and configured ASA 5505 firewalls for inside areas, outside areas, and DMZs to improve network security.

WWW.INGO.TECHNOLOGY

Jun 2022 – Present

  • Deployed a WordPress by Bitnami instance through AWS Lightsail to host a static IP address.
  • Used Amazon Route 53 to create domain name ingo.technology with record types in the hosted zone.
  • Created a custom email using ZOHO with the hosted zone on Route 53.
  • Secured HTTP with AWS Certificates Manager & encryption through SSH.
  • Implemented self-made graphic designs and media on block storage of AWS Lightsail instance.